Job Listing - Research Manager

Research Manager - Alexandria Virginia

      Job Listing - Research Manager

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Research Manager
Location: Alexandria, Virginia, United States
Date Posted: December 22, 2014
Contact: Orlando Fuentes
Company\Firm: Questel
Job Description: The Research Manager will lead, manage, and grow Questel’s US Research Team within the Consulting Group at Questel. The Research Manager will be responsible for all project management, team management, customers’ portfolio projects and relationships support, as well as supporting business development for the Consulting Group.
While most projects and tasks are Patent-Centric, the Research group also works on projects involving Financial, Technical, Marketing and Industry Research.
Job Responsibilities

- Serve as manager for the Research Team
- Participate in research projects, including research and delivery

Customers and Research Team Relationships

- Confirm Research requests and discuss with customers to assure scope of research
- Prepare budget and time estimates for every Research Project, in coordination with management and sales teams
- Coordinate with Research Team to secure communication and proper updates for every project
- Deliver final reports to customers and assure customer satisfaction and feedback
- Build customers’ profile through consistent interaction and assessment of their project satisfaction

Operational Management

- Assign search projects to appropriate analysts and manage each research order and every team member thru the whole process until to completion
- Manage customer communications during every research project
- Audit and secure quality for every deliverable
- Secure staffing, training, growth and management of Research Team
- Visit customers and assisting to in conferences when necessary
- Design and implement service improvement initiatives
- Provide quality and efficiency management programs
- Provide scheduled performance and operations report to senior management
- Directly promoting upsells with existing customers and supporting Sales Team on securing new customers
- Participate on identifying new customers and Sales Strategies for the Research Team

Minimum requirements

- At least 5 years of experience on Intellectual Property (Patent) Research
- At least 3 years of experience or equivalent on Research Management or similar
- High sensitivity and skills towards customer service
- At least 1 year of experience on Project Management
- Detail Oriented
- At least 2 years of analytic/statistic experience
- Excellent writing and verbal communications where editorial skills will be a plus
- Further Management experience is a plus
- Bachelor’s degree in technical area
- Graduate degree(s) a plus
- Patent Agent preferred

How to Apply

Please submit a resume and cover letter detailing your experience and salary to Please reference the position title in your email subject line.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Posted on Dec 12th, 2014

Job Number: EA9532
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